Thank you booking with HAULA NZ Limited. We pride ourselves on our professional infield support and help for all of our passengers, whether a couple or a 100 plus corporate group or wedding!
At times life does throw a spanner and cause even the best laid out plans to change. (We see it often)
CANCELLATION POLICY:
- You can request to cancel this booking with a full refund up to 7 days prior to the scheduled and booked pick up.
- After 7 days prior to your booking we reserve the right to hold the booking deposit paid.
- 24 hours prior to the scheduled booking the deposit paid is non-refundable.
- If you fail to contact us prior to your booking and do not show up we reserve the right to charge you 50% of your booking, less any deposit payment received. (We have shuttles and Driver Guides locked in for your booking and they are paid a base rate if a group is a no show. We must recuperate that cost)
- NO booking is ever confirmed without a booking deposit having been paid (UNLESS otherwise agreed in writing from HAULA OPS)
GENERAL PROPOSAL and QUOTE DETAILS:
- All figures quoted above or in our web site and or all Proposal quotes are inclusive of GST. (NZ Govt Tax) (unless otherwise stated)
- Proposal Quotes are priced on the details you have provided us and will vary based on the actual number of passengers on the day and the actual duty hours required.
- We have made our best effort to as accurately as possible estimate costs for this proposal and your transport requirements.
- Day, evening or multi day overnight tour bookings do end up being ‘fluid’ on the day of transport, and at times we have to charge accordingly if and when our driver guides are requested to operate greater hours than was initially planned and quoted for.
- Always remember NZ laws and maximum allowable “duty times” for our driver guides. When they MUST have time OFF duty, respect this as it’s a legal requirement on long day operations! This is for your safety and ours.
- This proposal is subject to our full booking terms and conditions which you can find here:
ADDITIONAL CHARGES:
- A soiling cleaning charge will be charged against the bookers credit card if a passenger soils, (Vomits, or spills significant sugary or alcoholic beverages in our shuttle vehicles. This is set at $75 inc.
- When damage to our shuttles is identified after a group exits, Haula reserves the right to have this damage assessed for repair, email the booker this repair quote and charge the client bookers card to reinstate this damage.
- A booker on behalf of a group, takes responsibility for their group’s behaviour. Please respect our onboard support and good will. Our driver guides are there to make sure you have a good time, and make some awesome memories, but we need you to be safe and for us to get you transported with minimal fuss.
